The amount of your refund is based on how far in advance from the start date of the trip you notify us of your cancellation.

• More than two months before the start of your Experience, 100% of the Experience Fee is refundable.
• Less than two months prior, 50% of the fee is refundable
• Less than one month prior, the fee is non-refundable. At this point, we are contractually bound to our partners and suppliers in the destination city. Changes to Experience destination or start date are not possible and will be subject to refund policy.

If the balance has not been paid in full, the above percentages apply to all monies paid at the date of cancellation.

Note: Members who have purchased our Experience Protection Plan will be refunded any time, for any reason until the start date of the program.